Terms and Conditions

---

Welcome to DSCollectables! By placing an order with us, you agree to the following Terms and Conditions related to shipping and delivery.

We strive to process and ship orders as efficiently as possible to get your items to you quickly.

1. Same-Day Shipping (Royal Mail 48-Hour Tracked)

• Eligibility: Orders placed and paid for by [Your Cut-off Time - e.g., 3:00 PM BST] on a business day (Monday to Friday, excluding public holidays in England) will be dispatched on the same day. Orders placed after this time, or on weekends/public holidays, will be dispatched on the next business day.
• Service: All standard shipments within the United Kingdom are sent via Royal Mail 48 Tracked service.
• Tracking: A tracking number will be provided to you once your order has been dispatched, allowing you to monitor the progress of your delivery through the Royal Mail website. While Royal Mail 48 aims for delivery within 2 working days, please note this is an estimated timeframe and not a guaranteed service. We are not responsible for delays caused by Royal Mail.

2. International Shipping (Royal Mail International)

• Worldwide Delivery: We are pleased to offer international shipping to most countries worldwide using Royal Mail International services.
• Service Selection: The specific Royal Mail International service used (e.g., International Standard, International Tracked, International Signed) will depend on the value and weight of your order, and the destination country. Tracking availability for international orders will depend on the service chosen and the receiving country's postal service.
• Customs, Duties, and Taxes: For all international orders, please be aware that you, the customer, are responsible for any customs duties, import taxes, or other fees that may be levied by your country's customs department upon arrival. We recommend checking your local customs regulations before placing an international order. We cannot mark items as "gifts" or alter their declared value to avoid customs fees.
• Estimated Delivery: International delivery times vary significantly by destination. While we dispatch quickly, we cannot guarantee specific delivery dates for international orders due to varying customs processes and postal efficiencies in different countries.

3. Same-Day Local Delivery (In-Person)

• Eligibility: We offer a premium same-day in-person delivery service for customers located within specific local postcodes. These postcodes typically include [List your specific postcodes, e.g., WN2, WN1, BL5, BL6].
• Delivery Timeframe: For eligible postcodes, we aim to deliver your order in person, usually within one hour of your order being placed and confirmed, during our operating hours.
• Arrangement: To arrange same-day local delivery, please select this option at checkout (if available for your postcode) or contact us directly at [Your Contact Email/Phone Number] to confirm eligibility and arrange a suitable delivery time.
• Confirmation: We will contact you via phone or email to confirm your delivery details and estimated arrival time.
• Availability: This service is subject to our availability and operating hours. While we strive for "within the hour" delivery, unforeseen circumstances (e.g., traffic, high demand) may occasionally cause slight delays. We will communicate any such delays promptly.

4. General Shipping Information

• Processing Time: While we aim for same-day dispatch for eligible orders, please allow up to 1 business day for order processing during peak periods or unforeseen circumstances.
• Shipping Address: Please ensure your shipping address is correct and complete at the time of order placement. We cannot be held responsible for packages lost or undeliverable due to incorrect address information provided by the customer.
• Lost or Damaged Shipments: In the rare event of a lost or significantly delayed shipment (beyond Royal Mail's estimated timeframe) or items damaged in transit, please contact us immediately. We will assist you in initiating a claim with Royal Mail and work towards a satisfactory resolution